Stellar customer service is the number one way to increase customer loyalty. To help ensure your service personnel are making every customer interaction a “Wow!” experience, we recommend using recorded tracking phone numbers and call evaluation services. Employees who do business over the phone and know they are being recorded will put forth more effort, every time, to make sure customers feel satisfied and appreciated. Call recordings also serve as an excellent training tool, to help employees understand their strengths and weaknesses and learn from them.
Here are some additional training tips from Entrepreneur Magazine on handling customer questions in a way that helps boost your approval rating.